Pricing Review 2020

Price, Services, Future 2020/21 to 2022/23

South Gippsland Water are required to prepare a Price Submission to the Victorian economic regulator for water, the Essential Services Commission (ESC). The Price, Services, Future Plan sets out our water and sewerage prices, activities and service standards for a three year regulatory period 1 July 2020 to 30 June 2023.

The submission is based on feedback received from customers, the ESC approved our three-year plan in June 2020.

The process of ‘Finding the Balance’

South Gippsland Water has amongst the lowest average residential tariffs in the state, and for its size, nationally. The balance between price, service and our organisation being sustainable is delicate and a moderate price increase has been approved for the three-year period to deliver long term, reliable services across the region.

Our plan has been developed in partnership with stakeholders and our customers and the process included the customer voice. Our Price, Services, Future Plan keeps prices as low as possible for customers, whilst maintaining reliable services and being sustainable into the future.

PS2020 Fact Sheet – Finding the Balance

You can download a copy of our submission here : Pricing Submission_2020-2023

You can download a copy of the ESC draft decision here: ESC Draft Decision March 2020

You can download a copy of the ESC Final Decision here: SGW final decision 2020 price review June 2020

What is in the plan

The Price, Services, Future Plan reflects the five key outcomes that customers have said they value and expect from us

Customer Integrity:

We will act with honesty, respect and strive to balance affordability, value for money and fairness

Customers want South Gippsland Water to act with integrity, whilst being efficient and fair, charging only what is needed to meet public expectations and maintain services.

Our Price, Services, Future Plan keeps prices as low as possible for customers, whilst maintaining reliable services and being sustainable into the future.

PS2020 Customer Fact Sheet 

Environment:

Be environmentally sustainable and adapt to a future impacted by climate variability

 

Customers have an expectation that South Gippsland Water will be environmentally minded, planning and acting to improve the environments we operate in, whilst reducing our carbon footprint.

Our Price, Services, Future Plan will invest in solar and green energy to continue on our path towards emissions reduction and net zero emissions by 2050.

PS2020 Environment Fact Sheet

Reliability:

We will plan for the future, be reliable and minimise unplanned interruptions to services

 

Customers have indicated that being reliable, minimising the number of leaks and service interruptions is important.

Our Price, Services, Future Plan will repair and replace ageing pipes and pumps to support regional growth and maintain reliable services. The plan includes a $41 M capital program investment over 3 years.

PS2020 Reliability Fact Sheet

Water:

Provide safe, clean drinking water

 

Customers want to be assured of the quality and safety of their drinking water and don’t want us to ‘cut corners’ or take risks when it comes to the safety of water supplied.

Our Price, Services, Future Plan will invest in water system upgrades to ensure treated water is clean and safe to drink.

PS2020 Water Fact Sheet

Wastewater:

Provide a safe wastewater service that contributes to the liveability of our communities

 

 

Wastewater services are expected to help keep our communities and environment safe and clean.

Our Price, Services, Future Plan invests in upgrades of pipes and pumps, to cater for regional growth and maintain reliable services

PS2020 Wastewater Fact Sheet