South Gippsland Water – The Service Provider
South Gippsland is located about 2 hours drive from Melbourne and is a popular tourist destination, well known for its coastal resorts, such as Inverloch, Cape Paterson, Venus Bay, Sandy Point and Port Albert. The region has two internationally recognised National Parks: Wilson’s Promontory and Tarra Bulga, north east of Yarram.
Dairy farming is the major industry in the region together with a range of other agricultural activities including beef, lamb, wine, cheese and vegetable production.
Based on our vision, mission, core values and functions, South Gippsland Water is a proactive service provider. We aim to contribute to economic development and provide environmentally sustainable water and wastewater services, in a way that benefits our customers and the wider community of the South Gippsland Region.
- Some 20,000+ water assessments [accounts] over 21 rural centres
- 13 reservoirs and 18 service storages
- 4,950 million litres [ML] annual volume of metered water supplied to customers
- Water catchments with a total area of 1,234 square kilometres
- 10 separate water supply systems
- 10 water treatment plants
- 703 km of water mains
- 15 water pump stations
- Some 18,00+ wastewater assessments over 11 rural centres
- 4,300 ML of wastewater collected
- 10 conventional wastewater systems
- 1 vacuum wastewater system
- 11 wastewater treatment plants
- 476 km of wastewater mains
- 64 wastewater pump stations
South Gippsland Water & Wastewater Service Localities
30th June 2016
|Customers Billed||Supplied from|
|Port Franklin||130 (estimate)||106||Agnes River||Not Serviced|
|Port Welshpool||184||276||Agnes River||262|
|Toora/ Agnes, Bennison||462||517||Agnes River||286|
|Welshpool, Hedley||457||206||Agnes River||120|
|Fish Creek||826||207||Battery Creek||Not Serviced|
|Foster||1,138||871||Deep Creek / Foster Dam||780|
|Inverloch, Wattle Bank, Lance Creek||4,975||4,557||Lance Creek||4,509|
|Cape Paterson||771||1,147||Lance Creek||1,128|
|Wonthaggi, South Dudley, Glen Alvie, Kongwak, Lance Creek||7,406||4,503||Lance Creek||4,269|
|Loch||196 (estimate)||146||Little Bass||109|
|Koonwarra||400||81||Ruby Creek||Not Serviced|
|Leongatha, Kardella, Leongatha South, Ruby||5,068||3,107||Ruby Creek||2,923|
|Devon North, Tarra Valley||498||125||Tarra River||Not Serviced|
|Port Albert||251||398||Tarra River||329|
|Dumbalk||430||103||Tarwin River – East Branch||Not Serviced|
|Meeniyan||472||272||Tarwin River – West Branch||238|
|Waratah Bay||216||Not Serviced||N/A||114|
- Population Served based on ABS 2011 Census with local government growth factor.
- Water and Sewerage Assessments = Number of Rated Properties at January 2016.
- The ABS method of calculation of population has changed from Collection District to State Suburb and may not always reflect the exact sewer/water district.
Our Vision Mission and Values
Our future ideal is…
To be widely recognised as an exemplary service provider and valued as an essential contributor to regional development and resource sustainability.
Our core purpose is…
As South Gippsland’s Regional Urban Water Corporation; to secure and manage quality water and wastewater systems, in an environmentally sustainable and cost efficient manner.
Integrity – earning and sustaining public trust
- Freedom from conflicts of interest
- Using powers responsibly
- Honesty and transparency
- Reporting improper conduct
- Respect for others
- Freedom from discrimination, harassment and bullying
Accountability – accepting responsibility for decisions and actions
- Working to objectives
- Acting in a transparent manner
- Achieving best use of resources
- Being open to appropriate scrutiny
Impartiality – acting objectively
- Without bias or self interest
- Based on merit, facts and fair criteria
- Implementing policies and programs equitably
Service – providing the best standards of service
- To our customers
- To the government
- To our local and regional community
- To Board Members and Corporation Staff
- To the broader water industry
Operational responsibility – the way we run our business
- Operating our business in a sustainable manner
- Behaving as a good corporate citizen
- Striving to minimise the environmental impact of our operations
- Commitment to safety in the workplace
- The highest standards of public health will be our priority
Engaging With Our Community
South Gippsland Water is committed to maintaining effective connections with the community and key stakeholders as a primary consideration in delivering water and waste water services.
Active and effective engagement provides an opportunity to understand our stakeholder’s key values and to assess their needs, expectations and priorities.
A clear understanding of factors such as Stakeholder preferences, the external environment and changing policy framework is required when developing strategies for future service provision.
South Gippsland Water’s Stakeholder Engagement Strategy underpins decision-making processes so they reflect the interests and concerns of potentially affected people and entities. Engagement programs are focused on individual programs and utilise the IAP2 framework, and core values outlined below.
- is based on the belief that those who are affected by a decision have a right to be involved in the decision-making process.
- includes the promise that the public’s contribution will influence the decision.
- promotes sustainable decisions by recognising and communicating the needs and interests of all participants, including decision makers.
- seeks out and facilitates the involvement of those potentially affected by or interested in a decision.
- seeks input from participants in designing how they participate.
- provides participants with the information they need to participate in a meaningful way.
- communicates to participants how their input affected the decision.
Engagement is undertaken to ensure that South Gippsland Water services reflect the needs and expectations of customers and the community with respect to;
- Key Priorities identified in the Water Plan 2013 – 2018
- Key Priorities to be identified in the Price Submission 2018 – 2023
- Corporate Plan Objectives
- Corporation key projects
- Key priorities identified by staff
- Victorian Government priorities, commitments and public policies for the delivery of water and waste water services.