NEW – Pricing Review
Every five years the Corporation develops a plan that sets out proposed service standards, capital and operating expenditure, and the required prices charged to customers for the delivery of water and waste services.
The current plan finishes in June 2018. The 5 year plan has been developed based on extensive customer consultation conducted over the last 18 months which has included;
- Seven Advisory panel sessions – Advisory Panel Terms Of Reference
- 400 responses to our surveys – a statistically valid sample set.
- 10 ‘Your Town’ visits.
- Five Discussion sessions with community groups.
- Focus group discussion sessions in all major centres.
- 14 in-depth telephone interviews with stakeholders and key customers.
- 300 responses to discussion sheets based on areas of key focus.
- Ongoing information program including; Information leaflets, media articles and adverts mailed to 21,000 customers, emailed to 1,340 and reached 51,700 via traditional media or 5,100 via social media channels.
The consultation program looked at all aspects of the organisation, before entering a deliberative process of in-depth discussion with customers. This was followed by a checking phase before the plan was/is submitted to the Essential Services Commission
Have Your Say
Customer and community input is integral to the review and submission process, and South Gippsland Water is continually seeking feedback from individuals, groups, local businesses and industry regarding matters of significance.
An ongoing program to monitor the implementation of the Pricing Submission over the next pricing period – 2018/23 is currently being developed. A range of engagement platforms will be utilised and customers are invited to provide feedback or register for inclusion in the process by emailing email@example.com or contacting the engagement team on 1300 851 636.
The Water Plan III 2013-18 sets out South Gippsland Water’s prices, service standards and capital works over five years.
South Gippsland Water undertook a long process of planning and consultation with customers to develop Water Plan 2013-2018. It was then submitted to the Essential Services Commission (ESC), the independent economic regulator, for review in September 2012. In late June 2013, after discussion and amendments, the ESC provided its final decision on our Water Plan.