South Gippsland Water develops a plan that sets out proposed service standards, capital and operating expenditure, and the required prices charged to customers for the delivery of water and waste services.
The current plan commenced in June 2018 and has a focus on six key customer outcomes developed in consultation with customers and includes;
- The provision of safe, clean drinking water
- Safe wastewater service that contributes to our communities & environment
- Treating all customers/community with honesty & respect
- Being environmentally responsible
- Planning for future years in partnership with community, business & government
- Being reliable and minimising unplanned interruptions to services
South Gippsland Water monitors its performance against the six customer outcomes set out in its plan. Below is the scorecard with performance against these statements and key performance measures.
Have Your Say
Customer and community input is integral to the review and submission process, and South Gippsland Water is once again developing a Price Submission to commence in June 2020. The Corporation is continually seeking feedback from individuals, groups, local businesses and industry regarding matters of significance.
Customers are invited to provide feedback via;
Phone: 1300 851 636.
The Pricing Submission sets out South Gippsland Water’s prices, service standards and capital works over the next two years.
South Gippsland Water undertook a long process of planning and consultation with customers to develop the Pricing Submission. It was then submitted to the Essential Services Commission (ESC), the independent economic regulator, for review. The determination by the Essential Services Commission will see water prices in South Gippsland hold stable with only CPI to be applied for the next two years commencing 1 July 2018.