Customer Satisfaction Survey

Monday, September 16, 2019

Understanding what customers want when it comes to the essentials of drinking water and sewerage service and supply is a priority for South Gippsland Water.

Each year, Gippsland’s four water corporations – East Gippsland Water, Gippsland Water, Westernport Water and South Gippsland Water – work together on a customer survey, seeking feedback on overall satisfaction, current services and performance, and gather information regarding planning for the future of the region.

South Gippsland Water’s Managing Director, Philippe du Plessis said, “This survey has been conducted for a number of years now and is really important to us in measuring how we’ve performed and in assessing what customers want from us in the future; it’s an indispensable planning tool for the business itself and the communities it serves.”

“Importantly, working jointly with other water corporations on this project is enabling us to save tens of thousands of dollars by sourcing a more competitive price, with this saving ultimately passed onto our customers.”

From mid-September to mid-October, customers in South Gippsland will be randomly selected and contacted by phone to participate in the survey.

An independent research company will conduct the survey on behalf of the water corporations and callers will clearly identify themselves as TKW Research (on behalf of InSync Surveys).

Customers will be asked to give feedback about their local water corporation as part of the survey and the caller will not engage in any sales pitch during the call. If you receive a call trying to sell you water related products or services, please be wary as, often at times, scammers and pushy sales people are also active in the area.

The survey should take around 10 minutes with customers being asked around 20 questions on topics such as service, prices, and their expectations.

“South Gippsland Water values feedback from its customers, it forms a vital component of the broad range of information that assists us in servicing our region and providing benefits to our customers,” emphasised Mr du Plessis. “We appreciate the time and insight our customers provide us with.”