South Gippsland Water reads water meters three times a year; in March, July and November. You can help us by ensuring your meter is accessible by;
*Maintaining the area around the water meter so that it’s easy to locate and read.
*Prune or remove overgrown plants, clear mulch or soil to ensure the meter is above ground and remove obstacles to ensure the meter is easy to locate and access.
These simple actions will make the reading of meters quick and easy and help keep your accounts as accurate as possible.
How to read your meter fact sheet
You can keep track of the amount of water being used by members of your household by reading your meter regularly.
South Gippsland Water have started estimating water use for customers where we could not obtain a meter reading. This is good news for customers. Previously, when we couldn’t read your meter, we would just wait until your next account and bill you for your water use then. Now, with estimated accounts, there is less risk of bill shock as payments are smoothed out over the year. We will state on the front of your account if it is an Estimated Account.
We recognise that disparities can occur in estimated reads, however, we’ll help resolve it if we are wrong. If you receive an estimated account, you can provide us with your own self-read of your water meter and we will adjust and re-issue your account, free of charge.
If you receive an estimated account and you are having difficulties paying, please visit our customer support page. Alternatively, you get in touch with our Customer Service Team for more tailored support. Call 1300 851 636 or email sgwater@sgwater.com.au.
Please note, GST is not applicable to tariffs and charges.
Residential
South Gippsland Water has one of the lowest average residential tariffs in the state, and for its size, nationally.
Owner-occupiers pay all charges. Residential tenants pay the water volume charge only. If you have eligible rebates for purchasing waterwise products, these will appear as credits on your bill.
Your bill contains separate charges for:
*Water Volume Used
*Water Service Charge
*Sewerage (Wastewater) Service Charge
Business
Owner-occupiers pay all charges. Residential tenants pay the water volume charge only. If you have eligible rebates for purchasing Waterwise products, these will appear as credits on your bill.
Your bill contains separate charges for:
*Water Volume
*Water Service
*Sewerage (Wastewater) Service
For a full list and application of Pricing Principles, see the South Gippsland Water final decision 2020 price review June 2020 – Schedule 2 Pricing Principles.
We have programs in place for customers experiencing financial difficulties. Simply call our friendly Customer Service Team on 1300 851 636 who are happy to help. Or, visit the Concessions & support page on our website.