Pension Concession Card (PCC) issued by Centrelink or Department of Veterans Affairs (DVA)
Department of Veteran Affairs Gold Repatriation Health Card
Health Care Card (excluding Commonwealth Seniors’ Health Card)
If you have one of these eligible concession cards, you can apply for a concession online.
The following cards are ineligible for concession on water and sewerage service charges:
Commonwealth Seniors Health Card
Victorian Seniors Card
DVA Gold Card – Dependant
DVA White Card – Specific
CD (Child Disability) and FO (Foster Care)
The property must be your principal place of residence.
You must be responsible for payment of the Service Account.
The name and address on the Service Account needs to match the name and address on your Concession Card.
If the concession is not shown on the front of your account, or to apply for a concession for the first time, please contact us on 1300 851 636.
Having a payment plan in place is an effective way to ease the burden of accounts arriving. We offer a range of options for customers to set up a payment plan and assist in budgeting for water and sewerage accounts. To set up a payment plan call 1300 851 636.
Payment assistance can be provided through:
In cases of hardship, additional assistance can be provided to eligible customers in the form of a referral to free independent financial counsellors or access to a government funded relief grant.
Having difficulty paying your account?
Read our Customer Support Policy for more information.
Customers experiencing difficulty in paying their account may be eligible for a Utilities Relief Grant (URGS) from the Department of Human Services. The Department of Human Services provides assistance for domestic customers who are unable to pay their utilities bills due to a temporary financial crisis.
To be eligible, you must hold one of the following concession cards:
You may also be eligible if your household income is lower than the cap set by the Department of Human Services as well as demonstrating;
Please contact us for more information or to apply for a Utilities Relief Grant. Applications can be made once every two years.
As an essential service provider, South Gippsland Water has measures in place to support customers experiencing family violence. For those experiencing family violence, we know safety and support is paramount.
South Gippsland Water has put in place training and procedures to help support and protect any customer who discloses they are experiencing family violence. Customers who disclose they are experiencing family violence are eligible for specific support including;
Financial Relief
Customers experiencing family violence automatically qualify for access to all financial relief (hardship) support available from South Gippsland Water. This includes jointly held accounts where one account holder has made South Gippsland Water aware of family violence impacts. Depending on individual circumstances these may be:
Confidentiality
South Gippsland Water has put in place procedures to manage customer accounts and contact information. As a result, the Customer Support Team can tailor account mailings and contact preferences to ensure privacy is protected. The Customer Support Team can set up mailing of duplicate accounts or create additional accounts in the event a customer relocates.
If a customer discloses a family violence situation, the Customer Support Team will work with the customer to establish their contact preferences for how and when South Gippsland Water will contact them.
If you wish to disclose to South Gippsland Water that you are impacted by family violence, South Gippsland Water’s Customer Support Team are trained to assist with a range of needs that may arise, whilst maintaining dignity and respect for each individual.