Report a fault or service disruption

For urgent or after-hours faults, phone our 24-hour call centre on 1300 851 636

Noticed a burst or major leak in the water supply system, or the sewer is backed up or overflowing?
We need to know so we can get it assessed and fixed. Please call our Faults line, where someone is available 24 hours a day to handle your call.

When you notify us of any minor leaks, we will send an assessor out to determine its severity. A team will get there as soon as they can to make the area safe, make repairs, and fix the leak.

For minor faults, service disruptions and any non-urgent matters, email us at faults@sgwater.com.au.