Report a fault or service disruption
For urgent or after-hours faults, phone our 24-hour call centre on 1300 851 636
Noticed a burst or major leak in the water supply system? We need to know so we can get it assessed and fixed.
When you notify us of a burst, we will send an assessor out to determine its severity. A team will get there as soon as they can to make the area safe, make repairs, and fix the leak.
For minor faults, service disruptions and any non-urgent matters, email us at faults@sgwater.com.au.
Translating & Interpreting Service and TTY
Translating & Interpreting Service: 131 450
TTY (text telephone): 1800 555 677