Working together to plan our services.
Together, we’re exploring our customers’ priorities and the issues we’re facing, as we develop two important plans, our:
Help us make sure the issues that matter most to our customers and communities are addressed through these plans, which affect the services we deliver and the prices we charge.
Every five years, we prepare a price submission that explains our water and sewer services, prices, infrastructure investments, and the standards we’re committing to for the next five-year period.
Our submission is reviewed by the Essential Services Commission (ESC). This independent review helps make sure our prices and plans are fair, efficient and in the best interests of our community.
Our next price submission will cover the period from 1 July 2028 to 30 June 2033.
Over the coming months, we’ll be seeking your input to develop plans for the future.
Interested in the 2023-2028 Price Submission? Find out more.
We’ll be updating our Urban Water Strategy at the same time.
Our Urban Water Strategy is a long-term plan to secure water and sewer system capacity in our region for the next 50 years. It outlines how we’ll respond to challenges like population growth, climate change and droughts.
Interested in our next Urban Water Strategy? Find out more.
Our next Urban Water Strategy will include actions we need to take between 2027 and 2032 to ensure ongoing reliability of our services. Help influence these actions by completing a survey before 26 June. Everyone who completes the survey has the chance to win one of five $100 gift cards, so remember to include your contact details so we can notify you if you are one of the lucky ones!
Your voice matters in this process and your input will shape our plans for the years ahead. We want to understand what’s working well, what could be better, and what’s most important to you when it comes to your water and sewerage services.
We’ve started conversations with communities already and there will be many more opportunities to get involved.
We want to include everyone in this process. If there is anything we can do to make it easier for you to participate, please let us know.
Tap In. We’ll Reach Out When It Matters.
No meetings, no commitment—just opportunities to share your thoughts when you’d like to. Sign up in less than a minute and help influence the decisions that affect your community.