Our performance

Customer Outcomes

Outcomes reporting considers the performance South Gippsland Water against our own commitments to customers, which are established during water price reviews under the Essential Services Commission’s PREMO water pricing framework.

It is our way to take ownership of our performance and be directly accountable to you, our customers. We want to make sure you get the services you expect and pay for.

We report our actual performance for the year against its targets, using a simple “traffic light” rating system:

• red = failed to meet target
• yellow = close to achieving target
• green = achieved target

Quarterly reporting

South Gippsland Water also chooses to report on our Customer Outcomes quarterly so that we can track our progress and share it with you.