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Reports

Annual Report

Details our operational and financial performance

Customer Outcomes

Considers the performance South Gippsland Water against our own commitments to customers.

Drinking Water Quality

Ensures compliance with the Safe Drinking Water Act 2003

Strategies

2040 Vision & Strategy

Our vision, purpose, roles and values

Urban Water Strategy

Our long term plan for water and wastewater services.

Corporate Plan

Sets our priorities, promise and focus

Equity, inclusion & diversity strategic plan

A respectful and safe workplace

Policies

Customer Charter

Our commitments to the standards of service

Price Submission

Sets out our water and wastewater prices

Statement of Obligations

From the Minister for Water

Gifts & Benefits

This policy is intended to support individuals and SGW to avoid conflicts of interest and maintain
high levels of integrity and public trust.

Dam pre-release and surcharge policy

The purpose of this policy is to define South Gippsland Water’s operational practices in relation to pre-release and surcharge of our dams during significant rainfall events.

Legislation & by-laws

The Acts and Guidelines defining our operating standards.