Click the buttons below to access our publications.
Reports
Annual Report
Details our operational and financial performance
Customer Outcomes
Considers the performance South Gippsland Water against our own commitments to customers.
Drinking Water Quality
Ensures compliance with the Safe Drinking Water Act 2003
Strategies
2040 Vision & Strategy
Our vision, purpose, roles and values
Urban Water Strategy
Our long term plan for water and wastewater services.
Corporate Plan
Sets our priorities, promise and focus
Equity, inclusion & diversity strategic plan
A respectful and safe workplace
Policies
Customer Charter
Our commitments to the standards of service
Price Submission
Sets out our water and wastewater prices
Statement of Obligations
From the Minister for Water
Gifts & Benefits
This policy is intended to support individuals and SGW to avoid conflicts of interest and maintain
high levels of integrity and public trust.
Dam pre-release and surcharge policy
The purpose of this policy is to define South Gippsland Water’s operational practices in relation to pre-release and surcharge of our dams during significant rainfall events.
Legislation & by-laws
The Acts and Guidelines defining our operating standards.