Occasionally our meter readers are unable to read your meter. You can provide us with a current reading of your meter by simply taking a photo and sending it through our form below.
It’s easier to use this form on the same device where your photos are, for example your phone or tablet PC.
Self Reads aren’t required. But to avoid an estimated read and to be accurately charged for your usage, you can provide a photo (or call us on 1300 851 636) before our next bills go out to customers.
Property owners are responsible for keeping their water meter accessible. If your meter is obstructed by overgrown plants, you have a locked gate, or have pets, these things can prevent access for our meter readers.
Read more on How you can Help our Meter Readers.