South Gippsland Water – The Service Provider
South Gippsland is located about 2 hours drive from Melbourne and is a popular tourist destination, well known for its coastal resorts, such as Inverloch, Cape Paterson, Venus Bay, Sandy Point and Port Albert. The region has two internationally recognised National Parks: Wilson’s Promontory and Tarra Bulga, north east of Yarram.
Dairy farming is the major industry in the region together with a range of other agricultural activities including beef, lamb, wine, cheese and vegetable production.
Based on our vision, mission, core values and functions, South Gippsland Water is a proactive service provider. We aim to contribute to economic development and provide environmentally sustainable water and wastewater services, in a way that benefits our customers and the wider community of the South Gippsland Region.
- 21,570 water assessments [accounts] over 21 rural centres
- 13 reservoirs and 18 service storages
- 4,590 million litres [ML] annual volume of metered water supplied to customers
- Water catchments with a total area of 1,234 square kilometres
- Moving from 10 separate water supply systems to 8*
- Moving from 10 water treatment plants to 8*
- 772 km of water mains
- 18 water pump stations
*Due to the commissioning of the Lance Creek connection.
- 19,339 wastewater assessments over 17 rural centres
- 4,095 ML of wastewater collected
- 10 conventional wastewater systems
- 1 vacuum wastewater system
- 2 pressure sewer systems
- 11 wastewater treatment plants
- 500 km of wastewater mains
- 67 wastewater pump stations
Water & Wastewater Service Localities
|Customers Billed||Supplied from|
|Port Franklin||130 (estimate)||106||Agnes River||Not Serviced|
|Port Welshpool||184||276||Agnes River||262|
|Toora/ Agnes, Bennison||462||517||Agnes River||286|
|Welshpool, Hedley||457||206||Agnes River||120|
|Fish Creek||826||207||Battery Creek||Not Serviced|
|Foster||1,138||871||Deep Creek / Foster Dam||780|
|Inverloch, Wattle Bank, Lance Creek||4,975||4,557||Lance Creek||4,509|
|Cape Paterson||771||1,147||Lance Creek||1,128|
|Wonthaggi, South Dudley, Glen Alvie, Kongwak, Lance Creek||7,406||4,503||Lance Creek||4,269|
|Loch||196 (estimate)||146||Little Bass||109|
|Koonwarra||400||81||Ruby Creek||Not Serviced|
|Leongatha, Kardella, Leongatha South, Ruby||5,068||3,107||Ruby Creek||2,923|
|Devon North, Tarra Valley||498||125||Tarra River||Not Serviced|
|Port Albert||251||398||Tarra River||329|
|Dumbalk||430||103||Tarwin River – East Branch||Not Serviced|
|Meeniyan||472||272||Tarwin River – West Branch||238|
|Waratah Bay||216||Not Serviced||N/A||114|
- Population Served based on ABS 2011 Census with local government growth factor.
- Water and Sewerage Assessments = Number of Rated Properties at January 2016.
- The ABS method of calculation of population has changed from Collection District to State Suburb and may not always reflect the exact sewer/water district
We provide sustainable water services that are essential to the prosperity and wellbeing of our communities and natural environments
Our customers value the services and outstanding experiences proudly delivered by our capable and committed teams
To fulfil our 2023 Vision
Our Achievement Culture and Productive Practices deliver Outstanding Customer Experiences and Valued Services, that contribute to Thriving Communities and a Healthy Environment.
Outstanding customer experience:
- Our customers say we are fair and reasonable, professional and friendly, and easy to deal with.
- Our customers say we provide consistent, reliable, high quality services
Delivering valued services:
- We make sound decisions that benefit the region
- Our business and infrastructure planning ensures service reliability and sustainability
- We work collaboratively with partners and stakeholders
- We contribute to prosperous and healthy communities
- We provide effective support programs for our customers
- We listen to and respond effectively to community concerns about our services and activities
- We progressively reduce our environmental impact
- We effectively plan and adapt for climate variability
- We contribute towards improving the region’s waterways, coastal habitat, and the land we manage
- We invest in developing people to achieve their potential
- We foster inclusion, trust and constructive behaviours
- Our workplace practices empower achievement
- Our safety culture ensures we do not compromise on safety and wellbeing
- We increase effectiveness by leveraging technology and streamlining processes
- We enable innovation and strive to find new ways to improve our business
- We invest in business infrastructure and support services that enable performance
Engaging With Our Community
South Gippsland Water is committed to maintaining effective connections with the community and key stakeholders as a primary consideration in delivering water and waste water services.
Active and effective engagement provides an opportunity to understand our stakeholder’s key values and to assess their needs, expectations and priorities.
A clear understanding of factors such as Stakeholder preferences, the external environment and changing policy framework is required when developing strategies for future service provision.
South Gippsland Water’s Stakeholder Engagement Strategy underpins decision-making processes so they reflect the interests and concerns of potentially affected people and entities. Engagement programs are focused on individual programs and utilise the IAP2 framework, and core values outlined below.
- is based on the belief that those who are affected by a decision have a right to be involved in the decision-making process.
- includes the promise that the public’s contribution will influence the decision.
- promotes sustainable decisions by recognising and communicating the needs and interests of all participants, including decision makers.
- seeks out and facilitates the involvement of those potentially affected by or interested in a decision.
- seeks input from participants in designing how they participate.
- provides participants with the information they need to participate in a meaningful way.
- communicates to participants how their input affected the decision.
Engagement is undertaken to ensure that South Gippsland Water services reflect the needs and expectations of customers and the community with respect to;
- Key Priorities identified in the Water Plan 2013 – 2018
- Key Priorities to be identified in the Price Submission 2018 – 2023
- Corporate Plan Objectives
- Corporation key projects
- Key priorities identified by staff
- Victorian Government priorities, commitments and public policies for the delivery of water and waste water services.