Delayed price increase to now apply
During 2018/19 South Gippsland Water developed our price, service, future plan for submission to the Essential Services Commission (ESC). The plan documents the services we deliver and prices we charge.
A little over a year ago we advised you that the ESC had approved our plan for the next three years, including a modest 5 per cent price increase for our services from 1 July 2020.
As part of our coronavirus (COVID-19) response to help our customers we delayed implementation of the increase until 1 November 2020, to be implemented in January 2021 accounts.
South Gippsland Water bills three times a year. So, for the average customer, this modest increase means each four-monthly bill will rise by about $16.50 from the January 2021 accounts. For the average tenant customer, the four-monthly bill will rise by about $6 from the January 2021 accounts.
South Gippsland Water has one of the lowest average residential tariffs in the state, and for its size, nationally.
While a substantial consultation process had taken place prior to coronavirus (COVID-19), South Gippsland Water understands 2020 was a difficult year for many of our customers and that some may be experiencing hardship. That’s why we’ve put in place additional programs for any of our customers who may be experiencing financial difficulties.
We have worked with our communities on this three-year plan to find a balance that was fair for everyone and provided for investment in our region’s infrastructure needs.
We’re currently supporting businesses across our region. We can help our customers with account payment including extended payment periods and a dedicated support program.
You can apply for a reduced water and wastewater account if you hold an eligible concession card. We can also help through government funded programs such as the Utility Relief Grant Scheme. We offer other support including independent financial counselling.
If you have trouble paying your account, we have a range of options to assist you. Simply call our friendly Customer Service Team on 1300 851 636. They’re happy to help.
Owner-occupiers pay all charges. Residential tenants pay the water volume charge only.
We issue your bill three times a year, January, May and September.
Your bill contains separate charges for:
- Water volume
- Water service
- Sewerage (wastewater) service.
To view current tariffs and prices, including a break down of charges, please click here.
If you are experiencing hardship, please call our friendly customer service team on 1300 851 636. They’re happy to help.