Price Submission 2020-2023

Pricing Review

South Gippsland Water are required to prepare a Price Submission to the Victorian economic regulator for water, the Essential Services Commission (ESC). The Price, Services, Future Plan sets out our water and sewerage prices, activities and service standards for a three year regulatory period 1 July 2020 to 30 June 2023.

The submission is based on feedback received from customers, the ESC approved our three-year plan in June 2020.

The process of ‘Finding the Balance’

South Gippsland Water has amongst the lowest average residential tariffs in the state, and for its size, nationally. The balance between price, service and our organisation being sustainable is delicate and a moderate price increase has been approved for the three-year period to deliver long term, reliable services across the region.

Our plan has been developed in partnership with stakeholders and our customers and the process included the customer voice. Our Price, Services, Future Plan keeps prices as low as possible for customers, whilst maintaining reliable services and being sustainable into the future.

You can download a copy of our submission here : Pricing Submission_2020-2023

You can download a copy of the ESC draft decision here: ESC Draft Decision March 2020

You can download a copy of the ESC Final Decision here: SGW final decision 2020 price review June 2020

Customer Outcomes & Our Performance

The price services future plan has a focus on customer outcomes developed in consultation with customers and includes commitments for;

  • The provision of safe, clean drinking water
  • Safe wastewater service that contributes to our communities & environment
  • Treating all customers/community with honesty & respect
  • Being environmentally responsible
  • Being reliable and minimising unplanned interruptions to services

Customer Scorecard

South Gippsland Water monitors its performance against the customer outcomes set out in its plan.  Below is the scorecard with performance against these commitments and performance report. statements


Customer Scorecard 2021-22 Quarter 3

Our Performance Customer Outcomes 2019 20

Customer Scorecard 2019-20

Customer Scorecard 2018_19