Report Form


Report a Fault or Service Disruption

Noticed a burst or major leak in the water supply system? We need to know so we can get it assessed and fixed

Phone our 24 Hour Emergency Line 1300 851 636

[Translating & Interpreting Service: Please call:131 450 or for customers with TTY facility, Please call: 1800 555 677]

When you notify us of a burst, we will send an assessor out to determine its severity. A team will get there as soon as they can to make the area safe, make repairs, and fix the leak.

Phone us on 1300 851 636 (24 hours). For minor faults, service disruptions and any non-urgent matters, email us at

Fault Report

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Note: Email address is only monitored between 8:30am and 5:00pm Monday to Friday – for emergency faults and bursts, please phone 1300 851 636 (24 hours)