Customer Satisfaction Survey

We are asking customers to provide feedback on South Gippsland Water’s products and services. For completing the survey, customers will go in the draw and potentially win one of ten $100 bill credits. The survey opens on 9 October 2023.

Take the survey now!


For over a decade, we’ve partnered with fellow regional Water Corporations to conduct an annual survey to understand customer thoughts on our products and services. Our survey explores your satisfaction with drinking water and wastewater services, perceptions of water quality, the value you receive for your investment, your overall satisfaction, and the level of trust you place in us.

Your feedback is invaluable, helping us to continually enhance the water and sewerage services provided to customers and the community.

About the survey

The online survey is open from 9 October to 31 October 2023 and takes approximately 8 minutes to complete.

Your chance to win!

For completing the survey, we offer customers the chance to win one of ten $100 bill credits. Winners will be announced in early November 2023.

Didn’t receive an email? No problem! For those eager to provide feedback and potentially win a $100 bill credit, the survey will be available on our website until the 31st of October 2023. Click the link above to start now!


We know that keeping your personal data private is more important than ever. Personal information collected for competition entry will be used solely for the purposes of the competition. Your information is deidentified and will not be linked to your feedback.

About our survey partner

Insync has been appointed as our survey partner. They are a Melbourne-based company that specialises in customer engagement surveys.  No personal information is being shared with Insync and your personal information will not be linked to feedback.  Insync offers sophisticated data analysis and reporting tools that will help Westernport Water to make data-driven decisions based on the survey results.

Terms and Conditions

  1. The promotion is being conducted by South Gippsland Water, ABN 40 349 066 713, 14 – 18 Pioneer Street, Foster VIC 3960 .
  2. Participation in the promotion is deemed as acceptance of these Terms and Conditions.
  3. The promotion applies to uptake from Residential and Non-Residential accounts in South Gippsland Water’s service area (Eligible Customers) via the online survey, between 9 October 2023 and 31 October 2023.
  4. An Eligible Customer’s entry will be saved in our Customer Relationship Management system as an identifier of an entry (survey responses remain anonymous, entry refers to the email address provided to enter the draw)
  5. An Eligible Customer’s account must be active at the time of the competition prize draw to be eligible to win a prize in the competition.
  6. Ten winning competition entries will be randomly selected on 2 November 2023.
  7. Each competition winner will receive a credit of $100 off their Westernport Water account.
  8. An Eligible Customer can only win one prize in the competition.
  9. Competition prizes are not redeemable for cash.
  10. South Gippsland Water employees and immediate family (same household) are ineligible.
  11. The competition prize draw will be conducted at midday (AEST) on Thursday 2 November at South Gippsland Water’s head office in Foster.
  12. Competition entries at the time of the draw that are deemed not to have complied with these Terms and Conditions will be deemed invalid.
  13. Competition prize winners will be notified by telephone and/or email. First names and suburbs for each competition prize winner will be published on the South Gippsland Water website on Friday 3 November 2023.
  14. South Gippsland Water’s decision will be final and no correspondence will be entered into.

Competition winners: